Privacy Policy
How Subconsciously handles your information.
1. Data we may collect
We may collect and process personal data that you provide when you create or use a Subconsciously account, including your name, email address and account information.
We may also collect information about how you use Subconsciously, including sessions and features used, device type, operating system, app performance and general usage data.
We may use analytics and similar technologies to understand how people use our Products, improve performance and develop the Subconsciously experience.
Subconsciously does not directly collect or store your full credit or debit card details. Payments and subscriptions are processed by Apple, Google or other authorised payment providers, as applicable.
If you contact us, we may retain the information you provide so that we can respond to your enquiry and provide support.
2. Confidentiality and security
The security of your personal data is important to us. We use appropriate technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse or disclosure.
If you have any questions about the security of your personal data, please contact us at info@subconsciously.com.
3. Emails, push notifications and communications
We may send you service-related communications concerning your account, subscription or important changes to Subconsciously.
Where you have provided the necessary consent, we may also send you promotional emails or push notifications.
You can unsubscribe from marketing emails using the unsubscribe link in the email. Push notifications can be switched off through your device settings.
4. Analytics and tracking technologies
We may use cookies and similar technologies on our website, together with analytics technologies within the Subconsciously app, to understand how our Products are used, maintain performance and improve the user experience.
Where required by law, we will obtain your consent before using non-essential cookies or tracking technologies.
You can manage applicable cookie preferences through our website and certain tracking permissions through your device settings.
5. Where we store your personal data
We use third-party technology and service providers to operate Subconsciously. This may involve personal data being processed or stored in countries outside the United Kingdom.
Where required, we use appropriate safeguards to protect personal data transferred internationally.
Payment information is handled by the relevant payment provider and is not stored directly by Subconsciously.
6. Your data rights
Depending on where you live and applicable law, you may have rights relating to your personal data, including the right to:
- Access your personal data
- Correct inaccurate or incomplete personal data
- Request deletion of your personal data
- Restrict certain processing
- Object to certain processing
- Request data portability
- Withdraw consent where processing is based on consent
- Lodge a complaint with the relevant data protection authority
To exercise your rights, contact info@subconsciously.com.
We will respond in accordance with applicable data protection law.
7. How we use your data
We may use your personal data to:
- Provide and operate Subconsciously
- Create and manage your account
- Manage subscriptions and purchases
- Provide customer support
- Maintain the security and performance of our Products
- Understand how Subconsciously is used
- Improve our Products, content and user experience
- Send service-related communications
- Send marketing communications where permitted
- Meet our legal and regulatory obligations
8. Legal bases for processing
Where applicable under UK data protection law, we process personal data where:
- It is necessary to provide our services or perform our contract with you
- You have given us consent
- Processing is necessary for our legitimate business interests and those interests do not override your rights
- Processing is necessary to comply with a legal obligation
9. Sharing your personal data
We may share personal data with trusted service providers where necessary to operate Subconsciously, including providers of hosting, analytics, communications, customer support, subscription management and payment services.
These providers may process personal data only as necessary to provide their services to us and subject to appropriate data protection requirements.
We may also disclose personal data where required by law, to protect our legal rights, or in connection with a sale, merger or restructuring of our business.
We do not sell your personal data.
10. Data retention
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including providing our Products, maintaining appropriate business and financial records, complying with legal obligations and resolving disputes.
Where you request deletion of your account, we will delete or anonymise your personal data except where we are required or permitted by law to retain certain information.
11. Links to third-party websites
Our Products may contain links to third-party websites or services.
These third parties have their own privacy policies and practices. Subconsciously is not responsible for the privacy practices of third-party websites or services.
12. Children and young people
Many Subconsciously recordings may be used appropriately and usefully by young people aged 11 and above, particularly teenagers.
Where required by applicable law, younger users should use Subconsciously with the involvement or consent of a parent or legal guardian.
We take additional care when processing personal data relating to children and young people.
13. Account deletion
You can request deletion of your Subconsciously account through the account settings within the app or by contacting info@subconsciously.com.
When an account is deleted, associated personal data will be deleted or anonymised, except for information that we are required or permitted to retain for legal, regulatory, security or financial record-keeping purposes.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to Subconsciously, our data practices or applicable law.
Where appropriate, we will notify you of material changes through the app, website or by email.
We encourage you to review this Privacy Policy periodically.
15. International data transfers
Some of our service providers may process personal data outside the United Kingdom.
Where personal data is transferred internationally, we use appropriate safeguards where required by applicable data protection law.
16. Contact us
If you have questions about this Privacy Policy, our use of your personal data or your data protection rights, please contact:
Subconsciously, Inc.
Email: info@subconsciously.com
Phone: 07732 888 397
Postal address: 25 Southampton Buildings, London WC2A 1AL